FRAUD AWARENESS
Fraudulent use of the Qet Catering Brand
Please note that Qet Catering does not request payments in advance. Qet Catering only receives money once your order has been delivered and/or there is a previously established commercial agreement.
This security notice does not affect the consignee’s obligation to pay for the delivery of your catering, shares, or other similar charges that are properly collected at the time of delivery.
Qet Catering accepts no liability for costs, charges or payments made incorrectly and as a result of fraudulent activity.
If you have any doubts regarding the integrity of a website on which the Qet Catering brand is used, always access the Qet Catering website through our official website.
Qet Catering's fraud awareness guidelines
Thank you for your efforts to combat online fraud. Qet Catering makes every effort to protect our customers from fraud. If you think you have received fraudulent emails or text messages, or have found a website or social media account that attempts to present itself as QET CATERING, please let us know as soon as possible, so that we can act quickly to stop the fraud..
Report any suspicious activity to our abuse prevention and response email address phishing@qetcatering.com, following the instructions below.Report any suspicious activity to our abuse prevention and response email address phishing@qetcatering.com, following the instructions below.
We thoroughly investigate every report of suspected fraud, but generally do not respond to personal enquiries. If you have any questions regarding the status of your order or an invoice, please direct your query to our customer support email.
Below are some indicators that can help you assess whether the received email is fraudulent
- Offical Qet Catering communication is always sent from @qetcatering.com.
- We never use @gmail, @yahoo or other free email services to send emails.
- We never link to a website that is not our own, our correct site is https://qetcatering.com anything that does not match our website or the website of a country/campaign e.g. https://australiaqetcatering.com/ordersfree please report it immediately.All launches or new releases are made from our official website.
From a desktop computer:
- Drag & Drop the suspicious email into a new message and send it to phishing@qetcatering.com @ as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Order”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing@qetcatering.com, include the suspicious phone number in the message.
- The account is lacking a sign of verification (e.g. there is no blue badge)
- The account is only a couple of weeks old.
- The account offers “free Visa”, “free flights” or to “double your investment”.
- The account does not make use of an adequate profile picture (Qet Catering Logo) and background picture.
- Please report the social media account/post destination (URL) or phone number to phishing@qetcatering.com